Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Personal Information

When you create an account, place an order, or contact us, we may collect: your name, email address, postal address, phone number, payment information (processed securely through third-party payment processors), and any other information you choose to provide.

Order Information

When you make a purchase, we collect transaction details including products ordered, order amounts, billing and shipping addresses, and payment confirmation information. We do not store complete credit card numbers on our servers.

Customer Accounts

If you create an account, we store your account credentials, purchase history, saved addresses, and any preferences you set. You may update or delete your account information at any time by contacting usat support@mountainmadecompany.com.

2. Automatically Collected Information

Cookies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our site. Cookies are small data files stored on your device that help us improve your experience, remember your preferences, and understand how visitors use our website. You can control cookie settings through your browser preferences, though disabling cookies may affect certain site functionality.

Analytics

We use analytics services to collect information about website traffic, including pages visited, time spent on pages, referring websites, browser type, device type, and general geographic location (city/region level). This data is aggregated and does not identify individual users. We use this information to improve our website and understand how customers find and interact with our content.

Newsletter Subscriptions

If you subscribe to our newsletter or marketing communications, we collect your email address and any preferences you indicate. You may unsubscribe at any time using the unsubscribe link in any email we send, or by contacting us directly.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications
• Respond to your questions, comments, and customer service requests
• Send transactional communications related to your purchases
• Send marketing communications if you have opted in (you may opt out at any time)
• Improve our website, products, and customer experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our terms and policies
• Analyze usage patterns and trends to improve our services

4. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, wellness content, and company news. Each marketing email includes a clear unsubscribe option. You can also update your communication preferences by contacting us at support@mountainmadecompany.com. We do not sell your email address or personal information to third parties for their marketing purposes.

5. Third-Party Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors — to securely process credit card and payment transactions
• Shipping carriers — to deliver your orders (name, address, and order details are shared as necessary)
• Email service providers — to send transactional and marketing emails
• Analytics providers — to help us understand website usage
• Customer support platforms — to manage customer inquiries efficiently

All third-party providers are contractually obligated to use your information only for the purpose of providing services to us and to maintain appropriate security measures. We do not sell your personal information to any third party.

6. Payment Security

All payment transactions are processed through PCI-compliant third-party payment processors. Mountain Made does not store complete credit card numbers on our servers. Payment data is encrypted during transmission using industry-standard SSL/TLS technology. We regularly review our security practices to ensure your financial information is protected.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and tax purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal obligations
• Portability — Request a machine-readable copy of your personal data
• Objection — Object to certain types of processing, including direct marketing
• Restriction — Request that we restrict processing of your information in certain circumstances

To exercise any of these rights, contact us at support@mountainmadecompany.com or by mail at 221 Crazy Horse Lane, Cle Elum, WA 98922.

9. State Privacy Rights

California Residents (CCPA)

California residents have the right to know what personal information we collect, disclose, and sell; the right to delete personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising these rights. To submit a CCPA request, contact us at support@mountainmadecompany.com.

Washington State Residents (My Health MY Data Act)

Washington State residents have additional rights under the My Health MY Data Act regarding consumer health data. We collect certain health-related information (such as supplement preferences and wellness goals) only with your consent and only to provide services you request. You have the right to access, correct, and delete this health data. We do not share consumer health data with third parties for advertising purposes.

10. Children's Privacy

Our website and products are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: