Terms & Conditions

1. Acceptance of Terms

By accessing or using the Mountain Made website (mountainmadecompany.com) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our products. These Terms apply to all visitors, customers, and others who access or use our services.

2. Website Usage

You may use our website for lawful purposes only. You agree not to use our website in any way that violates applicable laws or regulations, transmits harmful or malicious content, attempts to gain unauthorized access to our systems, interferes with the proper functioning of the website, or engages in any conduct that restricts or inhibits other users' enjoyment of the site. We reserve the right to terminate access for users who violate these usage terms.

3. Product Information

We make every effort to accurately describe our products, including ingredients, suggested use, and benefits. However, we do not warrant that product descriptions or other content on our website are complete, accurate, reliable, or error-free. Product formulations may be updated from time to time, and label information on the physical product should be considered the most current and authoritative source.

Product images are for illustrative purposes. Actual product appearance may vary slightly from images shown on the website.

4. Health Disclaimer

The information provided on this website, including product descriptions, blog content, ingredient information, and wellness resources, is intended for general informational and educational purposes only. This information is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition, health concern, or before beginning any dietary supplement program. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

If you are pregnant, nursing, taking prescription medications, or have a known medical condition, consult your healthcare provider before using any dietary supplement.

5. Supplement Disclaimer

Mountain Made products are dietary supplements regulated under the Dietary Supplement Health and Education Act (DSHEA) of 1994. Our products are not drugs and are not intended to treat, diagnose, cure, or prevent any disease or health condition. The benefits described in our marketing materials reflect general wellness support and are not medical claims.

6. No Medical Advice

Nothing on this website constitutes medical advice. Mountain Made employees, representatives, and customer service staff are not medical professionals and are not qualified to provide medical advice, diagnosis, or treatment recommendations. Any information provided by our team regarding product use is general wellness information only and should not be interpreted as medical guidance. Always consult a qualified healthcare provider for medical decisions.

7. Ordering Terms

By placing an order, you represent that you are at least 18 years of age and that all information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or that cannot be verified. Prices are subject to change without notice. We will honor the price displayed at the time of your completed checkout.

Order confirmation emails do not constitute acceptance of your order — acceptance occurs when your order ships. In the event that a product is unavailable after your order is placed, we will notify you and provide a full refund or the option to wait for restocking.

8. Shipping Terms

We ship to addresses within the continental United States. Shipping times are estimates and are not guaranteed. Mountain Made is not responsible for delays caused by carriers, weather events, or other circumstances outside our control. Risk of loss and title for products pass to you upon delivery to the carrier. If your order is lost or damaged in transit, please contact us and we will work with you to resolve the issue.

9. Intellectual Property

All content on this website — including text, graphics, logos, product images, audio clips, digital downloads, and software — is the property of Mountain Made, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Mountain Made, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of our products shall not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to use our products only as directed on the label and to discontinue use and consult a healthcare provider if you experience any adverse effects. You are responsible for ensuring that our products are appropriate for your individual health situation.

12. Third-Party Links

Our website may contain links to third-party websites for informational purposes. These links do not constitute an endorsement of those websites or their content. Mountain Made has no control over the content, privacy policies, or practices of third-party sites and accepts no responsibility for them. We encourage you to review the privacy policy and terms of any third-party site you visit.

13. Dispute Resolution

In the event of a dispute arising from these Terms or your use of our products or services, we encourage you to first contact us directly at support@mountainmadecompany.com to seek an informal resolution. Most issues can be resolved quickly through direct communication.

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Kittitas County, Washington. You waive any right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Kittitas County, Washington, and you consent to the personal jurisdiction of those courts.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through a notice on our website or by email where appropriate. Your continued use of our website or purchase of our products after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: